Frequently Asked Questions
Carpet Cleaning:1. What process will be used to clean my carpet?
A: In order to get carpet truly cleaned, you need to use steam in order to flush out the dirt as well as the cleaning agents. If carpet is not extracted with steam, residue left behind will attract dirt, think of shampooing your hair without rinsing it.
2. How long will my carpet take to dry?
A: Many things affect the drying time of carpet such as the type of the material and the humidity level. We offer a quick dry method that will dramatically decrease the drying time; most of our customers getting a last minute carpet cleaning for a dinner party prefer our quick dry. With our equipment, we are able to meet or exceed the Carpet and Rug Institute standard for drying time.
3. What are those black lines under my doorways and along the baseboards?
A: You may notice dark lines that appear along the walls, under doorways and along the perimeter of furniture. This is called filtration. Filtration soiling is very fine particles of dust passed through the A/C unit. When the A/C goes off the air falls down along the doorways, furniture and walls into the carpet, when the A/C comes back on it uses the carpet as a filter drawing it back through the A/C again.
This type of soiling can be removed with special treatment. Since it has passed through the A/C it is statically charged. We have special cleaning agents to de-charge this so it can be removed.
4. Are you insured?
A: Yes, Doigg's is fully insured for your protection and peace of mind.
5. Should I have my carpet steam cleaned or dry cleaned?
A: Most carpet manufacturers recommend hot water extraction with truck-mounted machines. This method done properly removes more soil than dry cleaning.
There are some situations that require dry cleaning and we can do this for you as well.
6. Is your work guaranteed?
A: We guarantee our work and if a spot that you were charged for treating reappears, call us within 10 days of the initial cleaning and we will re-treat that spot at no cost to you.
7. Will you scuff my walls with your hoses?
A: We us corner-guards to protect your walls from being scuffed from our hoses. We want you to feel comfortable that we are in YOUR home.
8. I’ve heard that once my carpet is cleaned it gets dirty quicker, is this true?
A: This is not the case with our process. Other cleaning methods that leave residue cause re-soiling, but with our steam extraction all the dirt and cleaning agents are rinsed with a pH balancing fiber rinse along with a strong vacuum that leaves your carpet clean and residue free.
9. Will your cleaning process soak my carpet padding and sub-floor?
A: No. Our equipment is very powerful and uses highly pressurized steam with one of the largest truck-mount vacuum blowers available leaving your carpet clean and your padding and sub-floor dry.
10. Why is it important to vacuum?
A: In order to keep your carpet looking great frequent vacuuming is the most important thing you can do. Dry soil removal (vacuum) is the first and most crucial step in quality carpet maintenance.
11. How often should I clean my carpet?
A: It depends on the amount of use your carpet gets, how hard the traffic areas are used and also if there are people there with allergies. While some people get their carpet cleaned every 12 months others need it more often.
12. Why are my walkways darker in color than the rest of the room?
A: Certain areas that are used much more than others can appear darker in color even after it has been cleaned, this is what we call Apparent Soil. This is where the carpet fibers have been crushed over time due to shading and abrasion. Watermarking or pooling is a color change effect which arises from the reversal or bending of the carpet pile fibers so that light is either absorbed or reflected from the pile. Crushing is influenced by traffic level and carpet care. Regular vacuuming and regular cleaning can reduce the degree of crushing that will occur.
Note: Try not to have the furniture set to where it funnels all the traffic through one area. Rearrange the furniture from time to time so that different areas will be used.
Carpet pad has a lot to do with matting of traffic areas. Soft spongy pad will allow your carpet to contract more as it is walked on, this will cause your carpet to wear down much sooner than it should. When buying new carpet make sure to get a dense pad, it will keep your carpet strong and long lasting.
13. Do you use subcontractors?
A: We do NOT use subcontractors. We are a family business and our technicians are all employees of Doiggs. All of our employees have strenuous background checks and are randomly drug tested.
Oriental Rug Cleaning:
1. How often should my rug be cleaned?
A: Depending on the amount of traffic it receives, between 1-2 years on average. If there are pets and a higher volume of traffic then once a year would be recommended.
2. How long does it take to clean a rug?
A: If ask to have your rug from 10 -14 days for normal cleaning. If there is excessive amount pet urine it may require more time.
3. Should I have a pad under my rug?
A: Having a pad under a rug will increase the life of the rug while also keeping it from sliding around of slick surfaces.
4. Can you treat my rug for pet odor?
A: Yes. Our float process is the only way to remove pet urine. We may require more time depending on the severity of urine.
5. What do I do when I have a spill?
A: Immediately remove as much of the spill as possible with by blotting with a clean white rag. Use one cup of cold water mixed with one teaspoon of mild detergent. Dishwashing soaps can be used for this. Watch out for using any store bought carpet cleaning products, they could damage a rug especially made from natural fibers.
6. Can you repair oriental rugs?
A: Yes. This needs to be looked at in person.
7. Can you fix or replace my fringe?
A: Yes. We can repair, replace or remove fringe on a rug.
Air Duct Cleaning:
1. Why should I have my air ducts cleaned?
A: Having clean air ducts gives you a higher quality of air which results in better health and cleaner environment. Reduce you allergy symptoms.
2. What process do you use?
A: We use a two step process which is not just brush agitation but also negative air as well. So many air duct cleaners use brush agitation but with a vacuum through a small hose so a lot of the dust is settling back down and not being removed. Our negative air system employs a vacuum that draws every cubic inch of the whole duct. No matter how large or small the duct is, it is under vacuum.
Upon our pre-inspection our technician will go over every step taken from the initial covering and protecting to the final walk through.
3. Will cleaning my air ducts improve the air quality in my home?
A: Yes. The air in your home travels through your HVAC system and continues to recycle the air. When your furnace turns on it sends this air through your duct system. Contaminants in your HVAC system are loosened and sent into the ducts. By removing dust, fungus and bacteria in your air duct system you’ll be breathing cleaner air and dusting less often.
4. How long will it take?
A: Our process is not quick. A good quality thorough job is time consuming. The time required varies from job to job. We always do a pre-inspection and can give you a time estimate at this time.
5. How much will this cost?
A: We like to do a pre-inspection at no cost to you; we can give you a firm price at this time. Be careful of ads quoting a small bargain price up front. Not all cleaners use the same process we do and include all the steps necessary to assure your ducts are clean.
Carpet Repair:
1. Why is my carpet wrinkled?
A: This can be caused by poor installation, heavy traffic and carpet type.
2. What type of equipment do you use?
A: We use power stretchers. This tool ensures that the carpet is tight and will not buckle.
3. My dog tore my carpet, can this be fixed?
A: Yes. We can repair rips and holes in your carpet. We can patch this with spare carpet or if there is not any spare available we can take some from another area, like in the back of a closet in a non conspicuous area.
4. How much will it cost to stretch my carpet?
A: It is difficult to estimate a cost for this without seeing it; there are so many variables involved. We do pre-inspections at no cost to you.
Dryer Vent Cleaning:
1. Why is it important to clean my dryer vent?
A: This is a no brainer – safety and dryer efficiency. Clogged vents cause your dryer to take much longer to dry not to mention a fire hazard. Many structure fires a year are attributed to dryer vents.
2. How often do I need to clean my dryer vent?
A: This depends on the use and how many elbow turns there are in the vent. For an average family of 4 we recommend every 2 years.
3. How long does the cleaning process take?
A: Most vents can be cleaned within and hour and a half. Additional time will be needed if there is an excessive amount of lint or bird nest.